I ordered my product and it said shipping will take 3-6 weeks. Why so long?
Shipping MAY take 3-6 weeks. Throughout different times of the year demand is greater than others, so we always state 3-6 weeks.
However, we always do our best to plan for those times of the year so we can avoid “back orders.”
Please be aware that Operation Warp Speed (known as the delivery of the COVID-19 vaccination) has put a heavy strain on freight carriers. Thus, many companies, like ours, are being impacted. Although we are processing your orders timely, you may experience delays in the delivery of your order"
Help! I placed an incorrect order. How can I change this?
What you want to do is call this toll free number for customer service:
To find your order they will need your
phone number (or email address if you provided it), last
name, and zip code. They will absolutely get your order fixed for you.
Keep in mind order processing takes a full 24 hours, so
they may not have your order in the customer service system until at
least 24 hours after you've placed your order.
I placed an order, but I haven't been charged yet. When should I expect to be charged?
We process your order within 24 hours, but we do not charge your card
for the purchase until the order is shipped to your address.
IS HEMPVANA ROCKET RELIEF RECHARGEABLE?
Hempvana Rocket is battery-operated and requires only one 1.5V AA battery (not included).
HOW MANY UNIQUE HEADS TO I GET?
You’ll receive three unique heads for Rocket Relief – one flat head for
large body areas, one singe precision head, and the exclusive double pulse
CAN I CHANGE THE INTENSITY?
Yes! To change the intensity, simply press the arrow buttons – up to increase intensity or down to decrease intensity.
WHY DO I FEEL A SHOCKING SENSATION WHILE USING HEMPVANA ROCKET?
When using Hempvana Rocket, it is normal to sometimes feel an electronic sensation on the hand holding the Hempvana Rocket. Hands that are moist or damp can intensify this electronic sensation making the device uncomfortable to hold. Please make sure your hands are clean, completely dry, and free of oil or lotion. Also refrain from wearing any jewelry in the area treated to avoid any shocking sensations.
WHY ARE CLEAN HANDS IMPORTANT WHILE USING HEMPVANA ROCKET?
The Hempvana Rocket uses the hand you’re holding it with as a “ground” to complete the electronic circuit in your body. For this reason, it is also important to note that the unit will not function if you wear gloves or hand coverings.
I HAVE A PACEMAKER. CAN I USE HEMPVANA ROCKET?
Do not use Hempvana Rocket with any of the devices listed below:
Other TENS devices.
Pacemaker, implanted defibrillator, implanted metallic or electronic devices. Use with these devices could cause electrical interference, burns, electric shocks, or death.
Life supporting medical electronic devices, such as a respirator or an artificial heart or lung.
WHY IS HEMPVANA ROCKET NOT VIBRATING AS I EXPECTED?
Try adjusting the intensity level. It might not be as strong as you like it. You should always start with the lowest intensity and work your way to a stronger level. You should feel a pulsing sensation and/or notice your muscles twitch, an intensity that feels strong yet is still comfortable.